Important Technical Advisory - Microsoft Update of Office 2011 for Mac Triggers Syncing Errors with Kerio Connect
Hello,
On April 12, Microsoft updated Office for Mac 2011 to version 14.2.0 (also labeled as Service Pack 2). This update affects Outlook 2011 on the Mac and it is not yet supported by Kerio Connect. We strongly recommend that Kerio Connect customers do not install this update yet.
If you already have installed the update, you'll need to remove Microsoft Office directory from the Applications folder and re-install Microsoft Office for Mac from original installation media.
Currently, our development team is working on a solution that we are testing. As soon as it is stable, we'll release Kerio Connect 7.3.3 to solve the issue.
If you have further questions, please contact Kerio Tech Support. Thank you for your understanding and patience.
Best,
Kerio Technologies
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We have also observed problems generally with the Office 2011 update, namely with Outlook.
Upon upgrading the database, some users have had corruptions with a range of symptoms.
Microsoft have not pulled their 14.2.0 software update from the automatic checker until this is resolved. It is still available for manual download.
They have released the following statement:
Office for Mac 2011 SP2 Database Upgrade Workaround
The Office 2011 SP2 release improves database resiliency and detects inconsistencies that went unnoticed prior to this release; however some users have experienced issues related to corrupted databases after the latest updates. We have support and workarounds available for you in the following situations:
Before installing Office 2011 SP2, use the following article to rebuild your database in 14.1.4 to ensure that your database is in a good state for the upgrade to safely apply:Rebuild the Outlook for Mac 2011 database to resolve problems
If you’ve already installed Office 2011 SP2, and you receive the message ‘Please upgrade the Office database,’ please check out the following article for the workaround:Outlook 2011 start error: “Please upgrade the Office database”
We apologize to users who were affected by this issue. Users who successfully updated report very noticeable improvements including performance and a host of other fixes.
